Troubleshooting

Check spam and confirm the address was entered correctly. Verification links expire - request a new one from the sign-in screen rather than reusing an old email.

If you signed up with a wallet, sign in with that wallet rather than an email address. The two methods create separate account records unless explicitly linked.

Account settings, under profile. The new address requires verification before it becomes active.

Confirm the wallet is on the correct network and unlocked, then retry. If the connection request does not appear, close and reopen the wallet app before trying again.

Tier eligibility is evaluated periodically rather than instantly. Confirm the balance is held in the address connected to your Home3 account - tokens in a different wallet do not count.

Eligibility is measured against dollar thresholds. If the market value of your holding fell below $500 or $2,000, the tier adjusts at the next evaluation.

Disconnect it in account settings and connect the correct address. Saved data is not affected.

Check the usage history in account settings - it itemises every action that consumed credits. If an action failed but was still charged, report it through support.

Allocations reset at the start of the billing cycle, which is tied to your account creation date rather than the calendar month.

Purchases confirm once the underlying transaction settles. If the transaction has confirmed onchain and the balance has not updated within a reasonable window, contact support with the transaction hash.

Coverage varies by region. An empty indicator means the dataset does not cover that location - see Data & coverage.

Check how Home3 interpreted your query - it is shown above the results and can be corrected. Natural-language parsing occasionally misreads an ambiguous request.

Longer analytical operations take time to complete. If a request appears stuck for more than a few minutes, leave and return to the property rather than repeating the request, which may consume credits again.

Confirm the recipient email is correct on the transaction, and ask the recipient to check spam. Requests can be resent from the document view.

Imported deals generate forward-looking milestones from the contract date you entered. If that date was wrong, correcting it recalculates the whole timeline.

Check their role and whether the transaction is assigned to them. Coordinators see assigned transactions; agents see their own plus the shared pipeline where enabled.

Extracted dates are suggestions requiring review before they commit to the timeline. Correct them in the review step - and report persistent errors so the extraction can be improved.